Shipping policy

We are not operational on weekends or public holidays.

We offers FREE express shipping on all orders over € 50. Orders under € 50.00 will have a flat rate express shipping cost of € 13.

Return shipping for 'change of mind' is at the customer's expense.

Please note we do not ship on weekends or public holidays.

Shipping is made via FedEx courier. 

Once you place your order it will be sent to our warehouse for picking and packing the following business day. Depending on the volume of orders, we generally packs and dispatches orders within 2-4 business days. However, during busy periods such as the lead up to Christmas and New Year and Easter Holidays it may take longer than 4 business days to be processed prior to collection by the courier.

Normally, delivery times after dispatch vary from next day delivery for some capital cities. Delivery times are estimated and not guaranteed.

If you require assistance in tracking your package, or if the package has not arrived in the estimated delivery period, please contact our customer service team within 7 days by email or replying to your order confirmation email.

We recommend that you choose a delivery point where someone will be available to take delivery of your purchases.

If no-one is available at the time of delivery, a card will be left for you to arrange to collect your consignment at your convenience; or if the driver believes there is a safe place to leave your parcel, they have 'authority to leave', if safe to do so.

If there is a dog on your property that may impede or affect the delivery, please advise as such. It's best to secure your dog away from the letterbox or path to the front door if it's outside.

Please note our courier services have adopted some new measures to allow for social distancing such as contactless delivery during the COVID-19 Pandemic.

We endeavour to get all items ordered out to you as soon as possible.

If there has been an unforeseen stock shortage in our warehouse, we will notify you of this as soon as possible.

We put trust in our delivery partner. We are not responsible for mis-deliveries where the customer has entered the shipping address incorrectly. It is important to pay attention when entering the shipping details to make sure they are correct.

If there has been a delay in your delivery, please check your tracking on the courier's website provided with your tracking number.

If your tracking has not been updated regularly and your order has not been delivered after 7 days since dispatch, please contact the customer service team with your order details.

If your tracking is showing as delivered but you have not recieved delivery, please check around the premises to see if the delivery driver has tucked it out of sight and contact the carrier with your tracking number for Proof of Delivery (POD).